Relief Agent

Relief Agent
As per operational requirements
Ground Operations
Deadline To Apply
Until Filled

Job Summary

The Relief agents will represent Wasaya Airways LP interests at the community level.

Duties and Responsibilities

  • Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights.
  • Actively solicit within the community for charter work and passengers for scheduled flights
  • Utilize radio & available media to develop and advise the community on promotions, rates, etc.
  • Handle air to ground radio communications with incoming aircraft providing the local altimeter setting, wind information and provide airport and local weather reports.
  • Meet all Wasaya Airways LP aircraft and ensure bags and cargo are unloaded in a timely and efficient fashion.
  • Ensure that all passengers (identify special-needs passengers) and cargo traffic or special shipments are checked in and receive the proper documentation as per Wasaya Airways LP policy.
  • Ensure that all passengers and shipments have completed the necessary ticket and waybill documentation.
  • Represent Wasaya Airways LP in the community in a friendly, positive, and helpful fashion.
  • Attend required training sessions and perform other duties as assigned by Wasaya Airways LP
  • Ensure accurate and prompt completion of Daily Sales Reports
  • Prompt remittance of all Wasaya revenue through preauthorized mediums
  • Meet and perform flight check-in duties for Charter flights when required.
  • Foster a healthy working environment and promote a positive climate within the workplace.
  • Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
  • Any other related duties as assigned.

Skills and Qualifications


  • High school diploma or equivalent is preferred.
  • Must provide a reference letter from Chief and Council.


  • Must be able to work with minimal supervision.
  • Proven mechanical abilities.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure.
  • Strong attention to detail
  • Strong customer service and troubleshooting skills.
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail.
  • Professional appearance and manners
  • Strong work ethic and positive team attitude
  • Must have excellent organizational skills.
  • Must possess a high level of honesty and integrity.


  • Previous experience with radio communication would be an asset.
  • Ability to communicate in Oji-Cree or Ojibway
  • Previous airline experience is an asset.


  • Overtime as required, on call.
  • Must work irregular hours.
  • Weekend work is required.
  • Work indoors and outdoors.
  • May be exposed to loud noise, dirt, oil, and fumes.
  • Occasional travel may be required.
  • Ability to lift or move up to 50 lbs.
  • Manual dexterity is required to use desktop computers and peripherals.


If you are interested in this position, please submit your resume and cover letter to:

Human Resources
Wasaya Airways LP
201 Kelner Place
Thunder Bay, ON P7E 6V3
Fax: (807) 789-1645