Sales Representative

Position
Sales Representative
Location
Thunder Bay
Status
Full Time
Shift
Four (4) on four (4) off
Deadline To Apply
Open Until Filled

Job Summary

The Sales Representative is responsible for ensuring that Wasaya Airways LP customers receive a service that is friendly, reliable, and efficient and to provide guidance for our front-line services. The Sales Representative will prospect new accounts to expand Wasaya’s customer base and be responsible for the overall ownership and accountability of the day-to-day relationship with their designated client(s).

Duties and Responsibilities

  • Assist with the prospecting of new opportunities for Passenger, Charter, and Cargo Clients
  • Prepare customer quotes and book charters.
  • Follow up with customers regarding quotes and bookings as required.
  • Arrange and attend meetings with various organizations, clients, and potential clients.
  • Work very closely and collaborate with relevant departments and employees, regarding charters.
  • Offer exceptional customer service and ensure that customer needs are always met.
  • Maintain accurate records of sales and customer service information within the client databases as required.
  • Provide clerical and administrative assistance to Charter Sales staff as necessary.
  • Work closely with the Marketing department for promotions and sales
  • Maintain and keep up to date files on aviation regulations.
  • Participate in corporate marketing activities, such as conferences, home and trade shows and open house events as required.
  • Assist in the preparation of customized itineraries to suit the client’s needs and budget.
  • Strive to obtain the best route possible to help customers stretch their travel dollars.
  • Meet and exceed sales revenue targets for new business and renewals.
  • Identify and capitalize on new business opportunities within the account base.
  • Build strong relationships with key decision makers throughout all departments of the client.
  • Be able to complete sales cycles including the preparation of proposals, sales presentations, and service delivery.
  • Provide detailed account information on both prospects and customers by using CRM tools and managing a sales pipeline for accurate forecasting of revenue.
  • Establish and maintain regular contact with corporate clients and government agencies and other business partners regarding air services while ensuring professional quality customer service.
  • Foster a healthy working environment and promote a positive climate within the workplace.
  • Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.

Skills and Qualifications

  • High school diploma or equivalent
  • 1-3 years of previous sales experience or an equivalent combination of related post-secondary education and experience
  • Strong customer service and troubleshooting skills.
  • Knowledge of the region serviced by Wasaya’s scheduled service.
  • Must possess excellent communication skills.
  • Superior telephone manners and strong interpersonal skills
  • Excellent computer skills, MS-Office preferable, proficient in use of internet and email
  • Able to work in a team environment, as well as unsupervised.
  • Able to maintain accurate records and uphold customer confidentiality.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure and with minimal supervision.
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Previous airline experience is an asset.
  • The ability to communicate in Oji-Cree or Ojibway is an asset.
  • Previous airline experience is an asset.
  • Experience with and/or knowledge of First Nations Organizations is an asset.

Working Conditions

  • Occasional travel is required.
  • Weekend and evening work is required.
  • On call

Physical Requirements

  • Ability to lift or move up to 30lbs.
  • Manual dexterity is required to use desktop computers and peripherals.

Contact

If you are interested in this position, please submit your resume and cover letter to careers@wasaya.com