Lost or damaged baggage
Passengers may be entitled to compensation in the event baggage has been lost or damaged beyond normal wear and tear.
Passengers may be entitled to this compensation in the event baggage has been lost or damaged beyond normal wear and tear.
Wasaya will provide compensation equal to or greater than the sum of
(a) the fees paid for that baggage,
(b) in cases where the Carriage by Air Act applies, the compensation payable in accordance with that Act, and
(c) in cases where the Carriage by Air Act does not apply, the amount that would be payable by the carrier in accordance with the Convention for the Unification of Certain Rules for International Carriage by Air set out in Schedule VI to that Act, if the carrier were conducting international carriage of baggage within the meaning of paragraph 1 of Article 1 of that Convention.
If baggage is lost for 21 days or less, Wasaya Airways will provide compensation equal to or greater than the sum of
(a) the fees paid for that baggage,
(b) in cases where the Carriage by Air Act applies, the compensation payable in accordance with that Act, and
(c) in cases where the Carriage by Air Act does not apply, the amount that would be payable by the carrier for delay in the carriage of baggage in accordance with the Convention for the Unification of Certain Rules for International Carriage by Air set out in Schedule VI to that Act, if the carrier were conducting international carriage of baggage within the meaning of paragraph 1 of Article 1 of that Convention.
Passengers must file a claim for expenses with the airline. For damaged baggage, the claim must be submitted within 7 days after the passenger receives the baggage. For potentially lost baggage, the claim must be submitted within 21 days after it was supposed to arrive.
If you suspect your baggage has been lost or damaged, we recommend you notify a customer service representative at your destination within one hour of flight arrival.
For further information visit: https://wasaya.com/travel-tips/tariff
Transportation of musical instruments
Wasaya Airways will allow musical instruments to be carried onboard providing they meet the carry-on size and weight requirements.
Instruments may also be accepted as checked baggage as long as they are properly packed in a hard sided case and meet the size requirements. Wasaya will accept instruments as checked baggage if they are not packaged properly (i.e. a soft sided case) provided the passenger agrees to sign a limited release tag that releases Wasaya for any liabilities. The instrument must meet the size requirement.
Should musical instruments be damaged or lost during travel, where the damage or loss is the result of mishandling by Wasaya Airways, passengers are entitled to compensation. In such instances the passenger must provide Wasaya with proof of original receipt or a professional appraisal. If the passenger declares the monetary value is greater than Wasaya’s maximum liability, the instrument is required to be shipped through Wasaya Cargo whereas a declared value can be established.
For more information pertaining to the above content, please refer to the Scheduled Domestic Tariff.
For passenger protection questions or complaints, contact: https://wasaya.com/contact/customer-feedback