Flight Interruptions
If Your Flight is Interrupted
Wasaya Airways will keep passengers regularly informed if there is a flight interruption.
Wasaya Airways will provide our passengers information, including the nature of the interruption, as soon as possible through the following methods:
- An audible announcement
- Website flight information display
- Flight information display screens in airports where available
- Persons with disabilities may choose their preferred method of communication within the existing options provided by Wasaya Airways
Wasaya Airways will provide status updates of flights every 30 minutes until a new departure time has been set.
Depending on the length and type of delay, Wasaya Airways may provide meal vouchers. Below is a breakdown of what you may be entitled to:
|
Length of delay |
Airline Obligation |
Controllable delay |
Controllable but for safety |
Uncontrollable |
|
2-6 hours |
Meal voucher (as per applicable time of day) |
✓ |
✓ |
X |
|
6-8 hours |
Meal voucher (as per applicable time of day) |
✓ |
✓ |
X |
|
8+ hours |
Meals, transportation, hotel for delays over 8 hours where the passenger has been informed less than 12 hours before departure and the passenger is expected to wait overnight for their original flight or alternative flight arrangements |
✓ |
✓ |
X |
Flight Disruptions
Minimum Levels of Compensation
Airlines are required to pay passengers compensation for flight delays or cancellations which are in their control and not related to safety.
Wasaya will provide passengers with information on the applicable standards of treatment and compensation. Wasaya will also advise passengers of their recourse options, including the ability to make a complaint to the Canadian Transportation Agency.
The table below outlines Wasaya Airways compensation rates:
|
Delay to arrival time and compensation amounts |
Optional: Travel voucher offered |
|
|
3-6 hours |
$125 CAD |
$200 Wasaya Travel Voucher |
|
6-9 hours |
$250 CAD |
$350 Wasaya Travel Voucher |
|
9+ hours |
$500 CAD |
$650 Wasaya Travel Voucher |
A passenger will have one year to make a compensation claim with Wasaya for a disrupted flight. Wasaya Airways has 30 days to respond by issuing a payment or indicating why it is believed that compensation is not owed.
Compensation may be offered in monetary form or in the form of a voucher. The passengers will always have the right to select what method of compensation they prefer. As well, alternative forms of compensation offered will be of higher value than the monetary compensation that is required and these vouchers will never expire.
Rebooking and Refund
For all types of flight delays or cancellations, Wasaya will ensure that passengers complete their itinerary (that is, reach their final destination). Once a delay reaches 3 hours, Wasaya will also offer to rebook the passenger on the next available flight.
If a flight delay or cancellation is within Wasaya Airways control, or within our control and required for safety purposes, Wasaya will rebook passengers in the same class of service.
Wasaya Airways will provide the passenger with a confirmed reservation that
(I) is for a flight to that point of origin, and
(ii) accommodates the passenger’s travel needs
(b) in any other case, refund the unused portion of the ticket.
Refund - If the alternate travel arrangements offered do not accommodate the passenger’s travel needs (e.g., there is no longer any purpose to the travel), Wasaya Airways will refund of their ticket, as well, passengers are entitled to compensation for inconvenience in the amount of $125 cash (Canadian dollars) or $200 credit voucher. This compensation is only required if the passenger is informed 14 days or less before their original departure time.
For more information pertaining to the above content, please refer to the Scheduled Domestic Tariff.
For passenger protection questions or complaints, contact: https://wasaya.com/contact/customer-feedback
To file a complaint with the Canadian Transportation Agency, visit:
https://rppa-appr.ca/eng
For all new regulation highlights, visit: https://otc-cta.gc.ca/eng/air-passenger-protection-regulations-highlights