Customer Service Agent

Customer Service Agent
Fort Hope
Full Time
As per Schedule
Ground Operations
Anticipated Start Date
As soon as possible
Anticipated Training Start
Deadline To Apply
Until Filled

Job Summary

Northern agents will represent Wasaya interests at the community level.

Duties and Responsibilities

  1. Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights
  2. Actively solicit within the community for charter work and passengers for scheduled flights
  3. Utilize radio & available media to develop and advise community of promotions, rates, etc
  4. Handle air to ground radio communications with incoming aircraft providing the local altimeter setting, wind information and provide airport and local weather reports
  5. Meet all Wasaya Airways LP aircraft and ensure bags and cargo are unloaded in a timely and efficient fashion
  6. Ensure that all passenger (identify special-needs passengers) and cargo traffic or special shipments are checked in and receives the proper documentation as per Wasaya Airways LP policy
  7. Ensure that all passengers and shipments have completed the necessary ticket and waybill documentation
  8. Represent Wasaya Airways LP in the community in a friendly, positive and helpful fashion
  9. Attend required training sessions and perform other duties as assigned by Wasaya Airways LP
  10. Ensure accurate and prompt completion of Daily Sales Reports
  11. Prompt remittance of all Wasaya revenue through preauthorized mediums
  12. Meet and perform flight check in duties for Charter flights when required
  13. Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers
  1. Any other related duties as assigned


Skills and Qualifications



  • High school diploma or equivalent is an asset
  • Previous experience with radio communication is an asset
  • Must provide a reference letter from Chief and Council



  • Must be able to work with minimal supervision
  • Strong customer service and troubleshooting skills
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure and with minimal supervision
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Strong work ethic and positive team attitude
  • Must have excellent organizational skills
  • Must possess a high level of honesty and integrity


If you are interested in this position, please submit your resume and cover letter to:

Human Resources
Wasaya Airways LP
201 Kelner Place
Thunder Bay, ON P7J 1H9
Fax: (807) 475‐9681