Customer Service Agent

Position
Customer Service Agent
Location
Sioux Lookout
Status
Full Time
Shift
As per Schedule
Department
Ground Operations
Deadline To Apply
September 15, 2021

Job Summary

 

HOURLY RATE:            $21.70 per hour

Customer Service Agents are responsible for ensuring that guest service is handled according to company policy and that customer care levels are maintained to the highest level.

Duties and Responsibilities

  • Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight schedule information, take reservations, etc
  • Issue tickets, prepare boarding passes and prepare and update manifests for all flights
  • Perform guest check-in procedures, pre-boarding assistance and provide assistance to special needs guests
  • Ensure all guest baggage is tagged and identified properly
  • Greet arriving flights and escort guests into the terminal
  • Make announcements including boarding calls, flight updates and paging guests
  • Communicate with System Operations Control Centre regarding up-to-date arrival times and correspond with other carriers
  • Collect payment, handle cash and complete Daily Sales Report 
  • Complete, submit and file all required paperwork including: LARF, FIM, Limited Release Tags, Collect Shipment Form and any other paperwork/reports
  • Assist Customer Care Specialist with incoming calls as required
  • Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers
  • Any other related duties as assigned

Skills and Qualifications

Education/Experience:

  • High school diploma or equivalent

Skills/Abilities:

  • Must be able to work with minimal supervision
  • Strong communication and customer service skills
  • Proven data entry skills
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Able to work efficiently as a part of a team as well as independently
  • Effective attention to detail and a high degree of accuracy
  • Computer literacy, including working skills of Excel and e-mail
  • Strong work ethic and positive team attitude

Assets:

  • Ability to communicate in Oji-Cree or Ojibway is an asset

CONDITIONS OF EMPLOYMENT:

  • Ability to lift up to 50 lbs; Repetitively
  • Ability to occasionally lift up to 70 lbs
  • Manual dexterity is required to use desktop computer and peripherals
  • Overtime as required
  • Weekend work may be required
  • May be exposed to loud noises

We Offer:

  • Matching Contribution Pension Plan                       
  • Generous Benefit Program
  • Employee Stock Purchase Plan
  • Flight Benefits
  • Competitive Compensation

Contact

If you are interested in this position, please submit your resume and cover letter to:

Human Resources
Wasaya Airways LP
201 Kelner Pl.
Thunder Bay, ON P7E 6V3
Fax: (807) 789-1645
Email: careers@wasaya.com