Delayed, Lost or Damaged Baggage

We recommend that passengers notify a Wasaya Airways Customer Service Agent immediately upon their arrival of any delayed or damaged baggage.

Passengers may be entitled to compensation in the event baggage has been delayed, lost or damaged beyond normal wear and tear.

The following may apply:

For damaged baggage, the claim must be submitted within 7 days after the passenger receives the baggage.
For delayed baggage, claims for interim expenses must be made within 21 days from the date on which the delayed baggage was received.
Wasaya Airways will provide a refund of any baggage fees paid if the baggage has been delayed, lost or damaged.
Wasaya Airways maximum liability for delayed, lost or damaged baggage has been increased to approximately $2,800 CAD per person (or 1,519 SDR’s – special drawing rights), per incident upon submission of receipts.

Need Additional Help, Information and/or Solutions?

Passengers may contact Wasaya Airways directly by calling Reservations at 1-877-492-7292, or by emailing reservations@wasaya.com. For more information pertaining to the above content, please refer to the Scheduled Domestic Tariff.

Passengers who have attempted to resolve a complaint with Wasaya Airways directly and are unsatisfied with the outcome may file a complaint directly with the Canadian Transportation Agency.

Transportation of musical instruments

Wasaya Airways will allow musical instruments to be carried onboard providing they meet the carry-on size and weight requirements.

Instruments may also be accepted as checked baggage as long as they are properly packed in a hard sided case and meet the size requirements. Wasaya will accept instruments as checked baggage if they are not packaged properly (i.e. a soft sided case) provided the passenger agrees to sign a limited release tag that releases Wasaya for any liabilities. The instrument must meet the size requirement.

Should musical instruments be damaged or lost during travel, where the damage or loss is the result of mishandling by Wasaya Airways, passengers are entitled to compensation. In such instances the passenger must provide Wasaya with proof of original receipt or a professional appraisal. If the passenger declares the monetary value is greater than Wasaya’s maximum liability, the instrument is required to be shipped through Wasaya Cargo whereas a declared value can be established.

Delayed, Lost or Damaged Baggage