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Overselling of Flights

Wasaya Airways must look for volunteers from all confirmed passenger before denied boarding may occur.

In the unlikely event of denied boarding within Wasaya Airways’ control a passenger may be entitled to compensation. Below is a table outlining the timelines of impact to the customer and associated compensation rates:

Please Note – Compensation will NOT be issued if the passenger is being refused travel:

  • For health, safety of flight or security reasons;
  • For failing to follow carrier rules;
  • Because a passenger does not have appropriate travel documents; or
  • The passenger has failed to respect check-in and departure gate cut-off time limits.

Compensation Rates

Delay to original arrival time and compensation Optional voucher offered
0-6 hours $900 CAD $1200 Wasaya voucher
6-9 hours $1800 CAD $2400 Wasaya voucher
9+ hours $2400 CAD $3200 Wasaya voucher

Wasaya Airways will provide status updates of flights every 30 minutes until a new departure time has been set.

What you are entitled to

Depending on the length and type of delay, Wasaya Airways may provide meal vouchers. Below is a breakdown of what you may be entitled to:

Length of delay Airline Obligation Controllable delay Controllable but for safety Uncontrollable
3-6 hours Meal voucher (as per applicable time of day) ✓ ✓ X
6-8 hours Meal voucher (as per applicable time of day) and $50 future travel voucher ✓ ✓ X
8+ hours Meals, transportation, hotel and $75 future travel voucher ✓ ✓ X

Rebooking and Refund

For all types of flight delays or cancellations, Wasaya will ensure that passengers complete their itinerary (that is, reach their final destination). Once a delay reaches 3 hours, Wasaya will also offer to rebook the passenger on the next available flight.

If a flight delay or cancellation is within Wasaya Airways control, or within our control and required for safety purposes, Wasaya will rebook passengers in the same class of service.

Wasaya Airways will provide the passenger with a confirmed reservation that

  • (I) is for a flight to that point of origin, and
  • (ii) accommodates the passenger’s travel needs
    • (b) in any other case, refund the unused portion of the ticket.

Refund – If the alternate travel arrangements offered do not accommodate the passenger’s travel needs (e.g., there is no longer any purpose to the travel), Wasaya Airways will refund of their ticket,  as well, passengers are entitled to compensation for inconvenience in the amount of $125 cash (Canadian dollars) or $200 credit voucher.  This compensation is only required if the passenger is informed 14 days or less before their original departure time.

For More Information

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