Careers

Location	Thunder Bay
Status	Full Time
Department	Ground Operations YQT
Deadline	Until Filled

Job Summary

Wasaya’s Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained at the highest level. Based at the Wasaya Terminal at the Thunder Bay airport, the Customer Service Agent provide customer care to a variety of customers including corporate and in-house agents, answers phones to give out fares, flight schedule information, and take reservations.

Responsibilities

• Issue tickets, prepare boarding passes and prepare and update manifests for all flights.
• Perform passenger check-in procedures, pre-boarding assistance and provide assistance to special needs passengers.
• Ensure all passenger baggage is tagged and identified properly.
• Greet arriving flights and escort passengers into the terminal.
• Make announcements including boarding calls, flight updates and paging passengers.
• Communicate with dispatch regarding up-to-date arrival times and correspond with other carriers.
• Collect payment, handle cash and complete Daily Sales Report
• Complete, submit and file all required paperwork including: LARF, FIM, Limited Release Tags, Collect Shipment Form, and any other paperwork/reports.
• Assist Customer Care Specialist with incoming calls as required.
• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
• Any other related duties as assigned under the IAMAW agreement, as per Director of Customer Relations discretion.

Qualifications

• High School diploma or equivalent is an asset.
• Previous customer service experience is preferred.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Proven data entry skills
• Strong customer service orientation
• Strong work ethic and positive team attitude
• Proficient use of Microsoft software, internet, and e-mail
• Professional appearance and manners
• Good organizational, time management and prioritizing skills
• Must be able to work with minimal supervision
• Ability to communicate in Oji-Cree or Ojibway is an asset.

Working Conditions

• Overtime as required.
• Weekend work may be required.
• May be exposed to loud noises.

Physical Requirements

• Ability to lift or move up to 70 lbs.; repetitively.
• Manual dexterity is required to use desktop computers and peripherals.