Careers

Job Summary

The SOCC OPS Coordinator will monitor the Daily and near-term (7 days) future operations of the YQT Hub to maintain and coordinate commercial operational control of the aircraft and crews assigned to the Sioux Lookout and Thunder Bay Bases. This position will work in collaboration with all company departments to provide safe, efficient, and profitable operations.

Responsibilities

• Monitor assigned Wasaya activities.
• Plan and coordinate operations to minimize the impact customers in a negative way.
• Ensure accurate flight forecasting day of flight.
• Monitor flight activity and resource availability to provide proactive recovery planning and response to irregular operations.
• Recommend decisions on cancellations, delays, aircraft swaps, or other operational decisions based on operational requirement.
• Coordinate with Maintenance Control on aircraft availability and crew scheduler on crew recovery options.
• Primary contact during irregular operations
• Foster a healthy working environment and promote a positive climate within the workplace.
• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
• Any other related duties as assigned.

Qualifications

• High school diploma or equivalent. Post Secondary preferred.
• 3+ years previous airline operations experience or an equivalent combination of related post-secondary education and experience.
• Minimum 1 year experience with Aviation Reservations Software Systems.
• Excellent computer skills, MS-Office preferable, proficient in use of internet and email
• Able to work in a team environment, as well as unsupervised.
• Able to effectively communicate both verbally and in writing.
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• The ability to communicate in Oji-Cree or Ojibway is an asset.
• Previous airline experience is an asset.
• Experience with and/or knowledge of First Nations Organizations is an asset.