Northern Agent - Deer Lake, ON

Position
Northern Agent - Deer Lake, ON
Location
Deer Lake
Status
Full-time
Shift
As per operational requirements
Department
Ground Operations
Deadline To Apply
Until Filled

Job Summary

Northern agents will represent Wasaya Airways’ interests at the community level.

Duties and Responsibilities

  • Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP
  • passenger and cargo flights
  • Actively solicit within the community for charter work and passengers for scheduled flights
  • Utilize radio & available media to develop and advise the community on promotions, rates, etc.
  • Handle air to ground radio communications with incoming aircraft providing the local altimeter setting, wind.
  • information and provide airport and local weather reports.
  •  Meet all Wasaya Airways LP aircraft and ensure bags and cargo are unloaded in a timely and efficient fashion.
  • Ensure that all passengers (identify special-needs passengers) and cargo traffic or special shipments are checked in and receive the proper documentation as per Wasaya Airways LP policy.
  • Ensure that all passengers and shipments have completed the necessary ticket and waybill documentation.
  •  Represent Wasaya Airways LP in the community in a friendly, positive, and helpful fashion.
  • Attend required training sessions and perform other duties as assigned by Wasaya Airways LP
  • Ensure accurate and prompt completion of Daily Sales Reports
  • Prompt remittance of all Wasaya revenue through preauthorized mediums
  • Meet and perform flight check-in duties for Charter flights when required.
  • Foster a healthy working environment and promote a positive climate within the workplace.
  • Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
  • Any other related duties as assigned

Skills and Qualifications

  • High school diploma or equivalent is preferred.
  • Must provide a reference letter from Chief and Council.
  • Previous experience with radio communication would be an asset.
  • Must be able to work with minimal supervision.
  • Proven mechanical abilities.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure.
  • Strong attention to detail
  • Ability to maintain confidentiality
  • Strong customer service and troubleshooting skills.
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Strong computer skills and proficient in Microsoft Office and in the use of internet and email
  • Professional appearance and manners
  • Strong work ethic and positive team attitude
  • Must have excellent organizational skills.
  • Must possess a high level of honesty and integrity.
  • The ability to communicate in Oji-Cree or Ojibway is an asset.

Working Conditions

  • Overtime as required, on call.
  • Must work irregular hours.
  • Weekend work is required.
  • Work indoors and outdoors.
  • May be exposed to loud noise, dirt, oil, and fumes. 

Physical Requirements

  • Ability to lift or move up to 50lbs.; Repetitively.
  • Manual dexterity is required.

Contact

If you are interested in this position, please submit your resume and cover letter to:

Human Resources
Wasaya Airways LP
201 Kelner Place
Thunder Bay, ON P7E 6V3
Fax: (807) 789-1645
Email: careers@wasaya.com