Northern Agent
Position
Northern Agent
Location
Bearskin Lake
Status
Full Time
Shift
As per Schedule
Department
Ground Operations
Deadline To Apply
Open until Filled
Job Summary
Northern Agents will represent Wasaya Airways LP interests at the community level.
Duties and Responsibilities
- Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights
- Actively solicit within the community for charter work and passengers for scheduled flights
- Utilize radio & available media to develop and advise community of promotions, rates, etc.
- Handle air to ground radio communications with incoming aircraft providing the local altimeter setting, wind information and provide airport and local weather reports
- Meet all Wasaya Airways LP aircraft and ensure bags and cargo are unloaded in a timely and efficient fashion
- Ensure that all passenger (identify special-needs passengers) and cargo traffic or special shipments are checked in and receives the proper documentation as per Wasaya Airways LP policy
- Ensure that all passengers and shipments have completed the necessary ticket and waybill documentation
- Represent Wasaya Airways LP in the community in a friendly, positive and helpful fashion
- Attend required training sessions and perform other duties as assigned by Wasaya Airways LP
- Ensure accurate and prompt completion of Daily Sales Reports
- Prompt remittance of all Wasaya revenue through preauthorized mediums
- Meet and perform flight check in duties for Charter flights when required
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customer
- Any other related duties as assigned
Skills and Qualifications
Education/Experience:
- High school diploma or equivalent is an asset
- Previous experience with radio communication would be an asset
Skills/Abilities:
- Must be able to work with minimal supervision
- Proven mechanical abilities
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure and with minimal supervision
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel and e-mail
- Professional appearance and manners
- Strong work ethic and positive team attitude
- Must have excellent organizational skills
- Must possess a high level of honesty and integrity
Assets:
- Ability to communicate in Oji-Cree or Ojibway
CONDITIONS OF EMPLOYMENT:
- Ability to lift up to 50 lbs; Repetitively
- Manual dexterity
- Must work irregular hours
- Overtime as required
- Weekends may be required
- Work indoors and outdoors
- Travel may be required
Contact
If you are interested in this position, please submit your resume and cover letter to:
Human Resources
Wasaya Airways LP
201 Kelner Pl.
Thunder Bay, ON P7E 6V3
Fax: (807) 789-1645
Email: careers@wasaya.com