Customer Service Agent- YXL

Customer Service Agent- YXL
Sioux Lookout
Full Time/Part Time
As per Schedule
Ground Operations
Anticipated Start Date
February 01,2022
Anticipated Training Start
February 2022
Deadline To Apply
Until Filled

Job Summary


Customer Service Agents are responsible for ensuring that guest service is handled according to company policy and that customer care levels are maintained to the highest level.

Duties and Responsibilities


• Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight schedule information, take reservations, etc

• Issue tickets, prepare boarding passes and prepare and update manifests for all flights

• Perform guest check-in procedures, pre-boarding assistance and provide assistance to special needs guests

• Ensure all guest baggage is tagged and identified properly

• Greet arriving flights and escort guests into the terminal

• Make announcements including boarding calls, flight updates and paging guests

• Communicate with System Operations Control Centre regarding up-to-date arrival times and correspond with other carriers

• Collect payment, handle cash and complete Daily Sales Report

• Complete, submit and file all required paperwork including: LARF, FIM, Limited Release Tags, Collect Shipment Form, and any other paperwork/reports

• Assist Customer Care Specialist with incoming calls as required

• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers

• Any other related duties as assigned

Skills and Qualifications


• High school diploma or equivalent


• Must be able to work with minimal supervision

• Strong communication and customer service skills

• Proven data entry skills

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Able to work efficiently as a part of a team as well as independently

• Effective attention to detail and a high degree of accuracy

• Computer literacy, including working skills of Excel and e-mail

• Strong work ethic and positive team attitude


• Ability to communicate in Oji-Cree or Ojibway is an asset


• Ability to lift up to 50 lbs.; Repetitively

• Ability to occasionally lift up to 70 lbs.

• Manual dexterity is required to use desktop computer and peripherals

• Overtime as required

• Weekend work may be required

• May be exposed to loud noises

• Completion of a satisfactory criminal record check

• Identify proof of fully vaccinated - COVID 19


• Matching Contribution Pension Plan

• Generous Benefit Program

• Employee Stock Purchase Plan

• Flight Benefits • Competitive Compensation


If you are interested in this position, please submit your resume and cover letter to:

Human Resources
201 Kelner Place
Thunder Bay, ON P7E 6V3
Fax: (807) 789-1645