Account Manager

Account Manager
Thunder Bay
Full Time
Sales & Marketing
Anticipated Start Date
As soon as possible
Deadline To Apply
March 4, 2021

Job Summary

Under the supervision of the Sales Manager, the Account Manager is responsible for ensuring that Wasaya Airways LP customer receive service that is consistently friendly, reliable and efficient and to provide leadership for our front-line services. The Account Manager will prospect new accounts to expand Wasaya’s customer base. The Account Manager will be responsible for the overall ownership and accountability of the day-to-day relationship with their designated client(s).  

Duties and Responsibilities

  1. Assist with the prospecting of new opportunities for Passenger, Charter and Cargo Clients
  2. Prepare customer quotes and book charters
  3. Follow up with customers regarding quotes and bookings as required
  4. Arrange and attend meetings with various organizations, clients and potential clients
  5. Work very closely and collaborate with relevant departments and employees, in regard to charters
  6. Offer exceptional customer service and ensure that customer needs are met at all times
  7. Maintain accurate records of sales and customer service information within the client databases as required
  8. Provide clerical and administrative assistance to Charter Sales staff as necessary
  9. Work closely with the Marketing department for promotions and sales
  10. Maintain and keep up to date files on aviation regulations
  11. Participate in corporate marketing activities, such as conferences, home and trade shows and open house events as required
  12. Use of Amelia reservation system program to; 1) Assist in the preparation of customized itineraries to suit the client’s needs and budge, 2) Strive to obtain the best route possible to help customers stretch their travel dollars, 3) Provide group discounts on airfare, hotels, and ground transportation
  13. Meet and exceed sales revenue targets for new business and renewals
  14. Identify and capitalize on new business opportunities within the account base
  15. Build strong relationships with key decision makers throughout all departments of the client
  16. Manage the complete sales cycle including the preparation of proposals, sales presentations, and service delivery
  17. Provide detailed account information on both prospects and customers by using CRM tools and managing a sales pipeline for accurate forecasting of revenue
  18. Establish and maintain regular contact with corporate clients and government agencies and other business partners regarding air services while ensuring professional quality customer service
  19. Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers
  20. Any other related duties as assigned

Skills and Qualifications


  • Possess a minimum of a High school diploma or equivalent
  • 1-3 years of previous sales experience or an equivalent combination of related post-secondary education and experience


  • Must have the ability to work in a fast-paced, dynamic environment
  • Ability to make excellent sales to achieve performance in alignment with goals and objectives
  • Motivated and creative team players
  • Excellent customer service and presentation skills
  • Maintain a high level of product and services knowledge
  • Able to build and maintain lasting relationships with customers
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Strong problem identification and objection resolution skills
  • Able to perform basic calculation and mathematical figures
  • Ability to work individually and as part of a team
  • High level of integrity and work ethics
  • Maintain a professional appearance, demeanor, and attitude at all times
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Strong attention to detail in all areas of work
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Excellent computer skills, MS-Office preferable and proficient in use of internet and email
  • Able to work well under pressure and meet set deadlines


  • Ability to communicate in Oji-Cree or Ojibway


  • Occasional travel is required
  • Weekend and evening work required
  • Ability to lift or move up to 10lbs
  • Manual dexterity required to use desktop computer and peripherals


If you are interested in this position, please submit your resume and cover letter to:

Human Resources
Wasaya Airways LP
201 Kelner Pl.
Thunder Bay, ON  P7E 6V3
Fax: (807) 789-1645