Relief Agent (SUR)

Job Summary

The Relief Agent will be responsible for representing Wasaya Airways LP interests at the local community level.

Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP
passenger and cargo flights
Actively solicit within the community for charter work and passengers for scheduled flights
Utilize radio & available media to develop and advise the community on promotions, rates, etc.
Handle air to ground radio communications with incoming aircraft providing the local altimeter setting, wind.
information and provide airport and local weather reports.
Meet all Wasaya Airways LP aircraft and ensure bags and cargo are unloaded in a timely and efficient fashion.
Ensure that all passengers (identify special-needs passengers) and cargo traffic or special shipments are checked in and receive the proper documentation as per Wasaya Airways LP policy.
Ensure that all passengers and shipments have completed the necessary ticket and waybill documentation.
Represent Wasaya Airways LP in the community in a friendly, positive, and helpful fashion.
Attend required training sessions and perform other duties as assigned by Wasaya Airways LP
Ensure accurate and prompt completion of Daily Sales Reports
Prompt remittance of all Wasaya revenue through preauthorized mediums
Meet and perform flight check-in duties for Charter flights when required.
Foster a healthy working environment and promote a positive climate within the workplace.
Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
Any other related duties as assigned

High school diploma or equivalent is an asset
Must provide a reference letter from Chief and Council
Previous experience with radio communication would be an asset
Must be able to work with minimal supervision
Proven mechanical abilities
Strong customer service and troubleshooting skills
Exceptional conflict resolution, negotiation, and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure and with minimal supervision
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel and e-mail
Professional appearance and manners
Strong work ethic and positive team attitude
Must have excellent organizational skills
Must possess a high level of honesty and integrity.
Ability to communicate in Oji-Cree or Ojibway
Overtime as required, on call.
Must work irregular hours.
Weekend work is required.
Work indoors and outdoors.
May be exposed to loud noise, dirt, oil, and fumes.